Privacy Policy

Overview

3TR Media ("we," "our," or "us") is a video and digital marketing agency based in Provo, Utah. We operate www.3trmedia.com (the "Site"). This Privacy Policy explains what information we collect, how we use and protect it, who we share it with, and the choices you have. It covers our website, our chat assistant, our communications with you, and the internal tools we use that connect to Google services, including the Google Ads API (see Google API Services and Google Ads Data).

We do not sell your personal information.

Information We Collect

Information you give us.

• Contact form: your name, email address, phone number, your website or social handle (optional), how you heard about us, and the message you write.
• Chat assistant: the messages you type into the chat widget on our Site.
• Direct communication: anything you send us by email, text, or phone, such as project details and files you choose to share.

Information collected automatically when you visit the Site.

• Your IP address, browser type, device type, and approximate location (city or region level) derived from your IP address.
• Pages you view, the site or search that referred you, and how you interact with the Site, such as clicks on call-to-action buttons, phone-number taps, email links, and form submissions.
• Standard server and hosting logs, which we keep for security and performance purposes.

We do not collect payment information through the Site, and we do not knowingly ask for sensitive personal information such as Social Security numbers, health information, or government ID numbers. Please do not send us any through the contact form or chat.

How We Use Your Information

• Respond to your inquiry, schedule a strategy call, and prepare proposals or quotes.
• Provide and manage services you hire us for, and communicate with you about them.
• Understand which pages and channels bring in inquiries, so we can improve the Site and our marketing. For example, your answer to "How did you hear about us?" tells us which sources are working.
• Protect the Site and our team from spam, abuse, and fraud.
• Meet legal and accounting obligations.

We will not add you to a mailing list or contact you for unrelated purposes without your consent.

Cookies and Analytics

We use Google Analytics 4 to measure aggregated Site usage, such as which pages are viewed, how visitors found us, and which buttons are clicked. Google Analytics uses cookies and similar technologies to do this. You can opt out with the Google Analytics opt-out browser add-on or by adjusting your browser's cookie settings. Learn how Google handles this data in How Google uses information from sites or apps that use its services.

Some pages embed videos from YouTube, and our pages load fonts from Google Fonts. Loading these may share your IP address and browser details with Google, and playing a YouTube video may set cookies in your browser. See the Google Privacy Policy.

We do not run advertising or remarketing cookies or pixels on the Site. Most browsers let you block or delete cookies; doing so may affect how parts of the Site work.

Third-Party Services We Use

We use trusted service providers to operate the Site. They process information only to provide their service to us.

• Web3Forms delivers contact form submissions to our team by email. Privacy policy.
• hCaptcha protects our contact form from spam and bots by analyzing signals such as device and browser details to tell people from automated traffic. Privacy policy.
• Vercel hosts the Site and may keep standard server logs. Privacy policy.
• Google Analytics, YouTube, and Google Fonts, described above.
• n8n, an automation platform that powers our chat assistant. Messages you send in the chat are transmitted to our automation workflow so our team can review and respond. Please do not share sensitive information in the chat.
• Our own business tools, such as email, calendar, and customer-relationship software, which hold your contact details after you reach out to us.

Google API Services and Google Ads Data

3TR Media uses the Google Ads API in an internal tool called 3TR Media Reporting (described on its app information page) for keyword research and reporting. This section explains exactly what that involves.

• What we access. Through Google's OAuth sign-in, an authorized 3TR Media account owner grants the tool access (the scope https://www.googleapis.com/auth/adwords) to 3TR Media's own Google Ads account. The tool retrieves keyword ideas and search-volume estimates from Google Keyword Planner, and reads performance reports for our own advertising account.
• Who signs in. Only an authorized 3TR Media account owner signs in. We do not ask visitors, customers, or the public to sign in with Google or to connect their Google accounts to the Site, and we do not collect Google user data from the public.
• How we use it. Only for internal keyword research, SEO and marketing planning, and reporting on our own advertising account. The data is not displayed on the Site and is not offered to anyone else.
• Limited Use. 3TR Media's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• No sale, no advertising, no AI training. We do not sell Google user data, use it to serve ads, or use it to develop, improve, or train generalized artificial-intelligence or machine-learning models. We do not transfer it to others except as needed to operate the tool, to comply with applicable law, or with your explicit consent. People at 3TR Media read this data only to produce our own reports and plans, or as required for security or legal reasons.
• Storage and security. The sign-in credential that lets the tool connect is stored in access-restricted files on our internal systems, never in our website code or in public repositories, and is available only to authorized staff. Data the tool retrieves is stored on those same internal systems.
• Retention, deletion, and revoking access. We keep data retrieved through Google APIs only as long as it is needed for the purposes above, and we delete it when it is no longer needed. You can revoke 3TR Media's access to a Google account at any time at myaccount.google.com/permissions, and you can ask us to delete any stored data and credentials by writing to info@3trmedia.com. We will act on deletion requests promptly.

How We Share Information

We share personal information only in these situations:

• With the service providers listed above, to operate the Site and our business.
• If required by law, or to protect our rights, our clients, or the safety of others.
• As part of a merger, sale, or transfer of our business, in which case the information stays covered by this policy or an equally protective one.
• With your consent, for example when you ask us to share project materials with someone.

We never sell your personal information or share it with third parties for their own marketing.

Data Security

The Site is served over HTTPS, and we limit access to the information we hold to the people who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away.

Data Retention

We keep information you submit through the Site for as long as needed to respond to you and to maintain our business records, then delete or anonymize it. Analytics data is kept according to our Google Analytics settings. You can ask us to delete your information at any time (see below).

Your Choices and Rights

• Ask what personal information we hold about you and request a copy.
• Ask us to correct or delete it.
• Opt out of future communication from us at any time.
• Limit tracking with your browser settings or the Google Analytics opt-out add-on linked above.

To make a request, email info@3trmedia.com or call (801) 900-3251. We may need to verify your identity before acting on a request.

Children's Privacy

Our Site and services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

Links to Other Sites and Where We Operate

Our Site links to other websites, including our clients' sites and our social media profiles. We are not responsible for the privacy practices of those sites, so please review their policies. We operate in the United States, and information you submit is processed and stored in the United States.

Changes to This Policy

We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date at the top. Please check back occasionally.

Contact Us

3TR Media
1675 N Freedom Blvd, Provo, UT 84604
Email: info@3trmedia.com
Phone: (801) 900-3251

See also our Terms and Conditions.